Frequently Asked Questions
Everything you need to know about shopping the Haus of Gaga.
When will my order ship?
Standard shipping orders are typically processed within 3-5 business days. Once shipped, you will receive a confirmation email with a tracking link to monitor your delivery.
What is your return policy for apparel?
We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached and the items are in their original packaging.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
How do I determine the right size for me?
A detailed size guide is available on each product page. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of purchase if you need to make changes, though we cannot guarantee modifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.